As directed by the Audit and Risk Committee of the Board of Directors of ICPEI Holdings Inc., ICPEI has set up a procedure for the reporting and handling of confidential and/or anonymous complaints. This service is available to employees, policyholders, beneficiaries, stakeholders and third parties.
The type of incidents that can be reported include, but are not limited to:
Sensitive Workplace Issues including harassment and discrimination allegations
Unethical or illegal behavior
Accounting, Auditing and Internal Control Issues
Conflicts of Interest
Violation of Internal Policy
Individuals are assured that all information they provide will be treated in a confidential, discreet manner. Reports will be properly investigated, on a case-by-case basis, in a timely manner. Where appropriate, serious issues will be escalated to the attention of the Board of Directors.
Concerns may be raised without reprisal, providing they are made in good faith, not vexatiously or frivolously and because it is believed there are reasonable grounds for raising concerns.
This confidential process does not replace other methods that are currently in place to handle complaints in the normal course of business. Policyholders, beneficiaries and claimants are encouraged to follow the customer complaint process available on ICPEI website. Click here to be redirected to ICPEI website and consult the Complaint Resolution Process.
The hotline is available by phone or via internet at:
Phone Number for reporting: 1-800-661-9675
E-web reporting: icpeiholdings.confidenceline.com